Students Rights and Responsibilities
CCU complies with the Family Educational Rights and Privacy Act of 1974 (the Buckley Amendment) which is designed to protect the privacy of educational records, to establish the right of students to inspect and review their records, and to provide guidelines for the correction of inaccurate or misleading data through informal and formal hearings.
The Family Educational Rights and Privacy Act of 1974 provides that information from student records will not be identified by nor conveyed to unauthorized parties. Exceptions are made for CCU officials, teachers, authorized federal agencies, and in connection with the application for or receipt of financial aid. No other parties may obtain information unless you have provided CCU with written consent. Students have access to their information on demand. Students 18 years of age and older must sign a consent form in order for parents to obtain academic or financial information. The appropriate Release of Information forms are available from the Admissions Office and online.
Student Grievance Procedures
Calvary Chapel University (CCU) acknowledges that in any college community there is the possibility of conflict and student dissatisfaction. CCU wishes to provide educational instruction and services of the highest quality to its students, and facilitate equity and harmony in the application of policies and procedures. When a student has a complaint or grievance, CCU has developed procedures to resolve the matter.
A grievance is a complaint arising out of any alleged unauthorized or unjustified act or decision by a member of the university community that in any way adversely affects the status, rights, or privileges of any student.
Formal Grievance Process
Calvary Chapel University evaluates formal grievances in light of Scripture and will work to bring peace and equity to the University community. When a student submits a formal grievance, the process is as follows:
- The Registrar reviews the grievance as submitted through the online Grievance Form and responds in writing within 15 days with suggested resolution to address the complaint;
- If the student is not in agreement with the resolution provided, the student may write a letter of appeal to the Board of Governors for additional review;
- The appeal of the formal grievance resolution will be escalated to the Board of Governors for additional review;
- The Board of Governors will provide a final decision and resolution, which will be documented in the student’s record. The resolution will be communicated to the student in writing.
- A student may seek redress within 30 days of the alleged grievance. The burden of proof rests with the individual making the complaint. The grievance procedure is listed in the CCU Student Handbook.
Outside Assistance
Transnational Association of Christian Colleges and Schools (TRACS)
Should a student need further assistance or clarification regarding a complaint, or should they need to inform the Transnational Association of Christian Colleges and Schools (TRACS). CCU ensures students that all staff and faculty members will fully cooperate with TRACS in the event of any complaint proceedings.
TRACS Complaint Procedures and Forms:
TRACS Complaint Information Sheet
TRACS Contact Information:
Address: TRACS, 15935 Forest Road; Forest, VA 24551
(Tel):Phone Number: (434) 525-9539
Website: http://www.tracs.org.
CCU ensures students that all staff and faculty members will fully cooperate with TRACS in the event of any complaint proceedings.
The California Bureau for Private Postsecondary Education (BPPE) is a unit of the California Department of Consumer Affairs. The BPPE ensures that private institutions of postsecondary education are conducted lawfully. Calvary Chapel University is a private institution that is approved by the Bureau and is approved to operate by the bureau, and that approval to operate means compliance with state standards as set forth in the CEC and 5, CCR.
- A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the bureau’s internet Web site bppe.ca.gov.
- Any questions a student may have regarding this catalog that have not been satisfactorily answered by the institution may be directed to the Bureau for Private Postsecondary Education at:
Address: 1747 North Market Blvd, Suite 225, Sacramento, CA 95834
P.O. Box 980818, West Sacramento, CA 95798-0818
Web site Address: www.bppe.ca.gov
Telephone and Fax #’s:
(888) 370-7589 or by fax (916) 263-1897
(916) 574-8900 or by fax (916) 263-1897
Instructions for Filing a Complaint with AZ SARA Council
Calvary Chapel University is approved by the Arizona SARA Council (https://azsara.arizona.edu), which is the Arizona State Portal Entity for the National Council for State Authorization Reciprocity Agreements (NC-SARA) as a SARA participating institution (http://nc-sara.org). The University has reciprocity with other SARA states for its distance education programs.
Available for students who reside in SARA participating states (see list of states at https://nc-sara.org/state-actions-regarding-sara)
The Arizona SARA Council will not review complaints regarding student grades or student code of conduct violations.
To file a complaint against an Arizona SARA Council-approved institution, you must meet the following requirements:
File within two years of the incident about which the complaint is made.
Complete the institutional complaint process prior to submission with the Council. (see institutional complaint process above)
The complaint must be a formal assertion in writing that the terms of SARA, or of laws, standards or regulations incorporated by SARA, are being violated by a person, institution, state, agency or other organization or entity operating under the terms of SARA.
You are a student of an Arizona SARA Council-approved institution.
(see list of http://nc-sara.org)
You are not a student, but have a concern about any of the above.